Frequently Asked Questions

Sensorio is a self-guided walking tour. Please refer to our Site Map for paths of Travel. Site Map

As you explore, please be mindful that some guests may be sensitive to flashing lights or striped patterns. We’ve taken great care to minimize these elements to ensure everyone can fully enjoy the experience. If you have any concerns or special needs, our staff is here to assist you. Your comfort and enjoyment are paramount to us.

Please make sure to dress accordingly and check the weather prior to arriving. 

Wheelchair Rentals: Guests may bring and use their own wheelchairs. Sensorio also offers a limited number of wheelchair rentals for a fee of $10, plus ID as deposit. Rental wheelchairs are available on a first-come, first-served basis, and may not be reserved so please plan to arrive early.

Please refer to our Homepage to view our hours of operation.

Box Office closes 45 minutes prior to Sensorio’s closing time in order to allow ample time to enjoy the grounds. Lights begin dimming 15 minutes prior to closing.

Sensorio Office Hours:Monday through Friday from 10am — 5pm, Saturday/​Sunday 12pm-6pm. Office is not open to the public. Office is closed during evening event hours. Email info@​sensoriopaso.​com²⁴⁄₇ for further assistance.

In the event that an event is sold out, tickets may be purchased onsite, when space allows, as long as you arrive no later than 45 minutes prior to closing.

Please check the calendar for other dates/​times to purchase tickets in advance.

Box Office opens at the start of the event. Tickets may be purchased onsite as long as you arrive no later than 45 minutes prior to closing. 

Limited walk up tickets are made available, as long as space allows in the parking lot. Purchase tickets online to guarantee admission.

Yes, there is food and alcoholic beverages available for purchase. Photo ID is required for any alcoholic beverage purchase. Last Call for alcohol is 30 minutes prior to close. To view our food and drink options, please visit: Food & Drink.

Please note: only sealed water bottles or empty personal water containers are allowed inside the venue.

Visit our Terrace Experience page for more information.

Children 4 years of age and older require a Child Terrace Experience ticket to be in the Terrace.

Terrace Ticket sales CLOSE 24 hours prior to the event. In the event that the Terrace has capacity still available, upgrades will be made available at the door. Please ask Box Office during check-in for the most currently availability.

All Terrace online ticket purchases, changes, or transfers must be made 48 hours prior to event.

The parking lot opens 30 minutes prior to Sensorio’s opening hours. No tailgating is allowed.

All guests are welcome to shoot photos/​video with hand-held equipment, but Sensorio does not allow professional cameras that are not handheld, and/​or video/​recording equipment, drones, selfie sticks, monopods, tripods, lighting/​flash, or any other extensive photo/​video equipment onsite.

Any commercial use, reproduction, or sale, directly or online, of any images is strictly prohibited. All rights to images of Bruce Munro’s artworks are held by a third party, which monitors usage worldwide. Anyone wishing to seek permission for any commercial project should contact Bruce Munro Studio at info@​brucemunro.​co.​uk.

Professional cameras that are not handheld, or video/​recording equipment, headlamps, selfie sticks, monopods, and tripods are NOT allowed.

You can NOT bring external food or beverages (only sealed water bottles or empty personal water containers are allowed), pets, chairs, roller blades, skateboards, bicycles, grills, hibachis or other cooking equipment into Sensorio. It is prohibited to possess any firearm, knife, weapon or fireworks on the property. Smoking is also prohibited anywhere onsite.

Sensorio is not responsible for any lost or stolen items.

Only service dogs/​emotional support animals are allowed. A service dog is defined as a trained animal to do work or perform tasks for, and to assist, an individual with a disability. 

An emotional support animal is a type of animal that provides comfort to help relieve a symptom or effect of a person’s disability.

Yes, our pathways are ADA compliant. Wheelchairs, walkers, crutches, braces, and scooters are allowed.

Wheelchair Rentals: Guests may bring and use their own wheelchairs. Sensorio also offers wheelchair rentals for a fee of $10, plus ID as deposit. Rental wheelchairs are available on a first-come, first-served basis, and may not be reserved. Please plan to arrive early, as a limited number of wheelchairs are available for rent during each ticketed hour.

Sensorio does not accept refund requests, with the exception of inclement weather. If you’d like to transfer your tickets you can do so through Ticketmaster | Universe, or by emailing info@​sensoriopaso.​com. For all Terrace ticketholders you must email info@​sensoriopaso.​com to request a transfer. We require 24 hours-notice for Terrace transfers or changes.

Visit our Preferred Partners page for local hotels, wineries, and more. 

Visit Travel Paso for recommendations on events, hotels, restaurants, and more in Paso Robles.

Check out Visit SLO CAL for things to do in San Luis Obispo County. 

Get more ideas on what to do on the San Luis Obispo Travel Guide.